Privacy Policy and GDPR

Privacy Policy

At The Carpet Stop we are dedicated to safeguarding and preserving your privacy when visiting our site www.thecarpetstop.co.uk or communicating electronically with us. This Privacy Policy, together with our terms and conditions provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please review it regularly.

Information We Collect

In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data
  • Information that you provide by filling in forms on our website, such as when you registered for information
  • Information provided to us when you communicate with us for any reason

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services
  • To provide information on other products which we feel may be of interest to you, where you have consented to receive such information
  • To meet our contractual commitments to you
  • To notify you about any changes to our website, such as improvements or service / product changes, that may affect our service

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries. We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and / or our assets to a third party
  • Where we are legally required to disclose your information
  • To assist fraud protection and minimise credit risk

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy, please feel free to contact us

The Carpet Stop and GDPR

The General Data Protection Regulation (GDPR) comes/came into force in May 2018.  This legislation replaces existing data protection laws and governs how companies collect, hold and use people’s personal data.

As a leading provider of quality flooring and fitting services for domestic and commercial customers, The Carpet Stop is committed to GDPR compliance and strengthening the security and protection of its customers’ data.

The Carpet Stop therefore abides by the following customer data safeguarding principles:

  • Only data specifically necessary for the supply and fitting of flooring to a customer’s premises will be collected and stored.
  • Customer data is stored manually and electronically within our premises. These can only be accessed by our Directors and Senior Administrators.
  • Any printed documentation that includes customer data e.g. invoice, statement, delivery note etc. is stored securely at our premises.
  • All printed customer documentation is professionally shredded at time of disposal.
  • CCTV camera recordings taken within our premises will not be kept longer than is necessary for the maintenance of good security.
  • Our customers have a permanent right to request that all of their data be erased at any time. If you wish to be erased from our systems, please contact our Data Protection Officer detailed below.
  • We only use customer data in the processing and fulfilment of customer orders for flooring and fitting, and the optional communication of occasional commercial news and offers.
  • None of our customer data is transferred to any third party.
  • We expect all of our suppliers to have GDPR procedures in place and encourage customers to familiarise themselves with GDPR.
  • All of our staff are familiar with the importance of GDPR and their personal responsibilities to protecting customer data.

Any questions relating to our GDPR procedures can be addressed to The Carpet Stop’s Data Protection Officer on 01332 200778 or email enquiries@thecarpetstop.co.uk

The Carpet Stop (Derby) Ltd is a company registered in England and Wales, with company number 0824 1384.